Last Updated: 23 October 2025

O-ZEN Cooling respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect and process the following personal information when you contact us or use our services:

• Name and contact details (such as phone number and email address)

• Address and service location details

• Information related to the services you request or enquire about

2. How We Use Your Information

Your information may be used to:

• Respond to your enquiries and provide quotations

• Schedule, deliver, and manage services

• Improve our customer experience and service offerings

• Communicate updates, service reminders, or important notices

We will not sell, rent, or share your personal information with third parties except where required by law or where it is necessary to deliver our services (for example, to suppliers or service partners assisting us in fulfilling your request).

3. Data Protection and Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorised access, or disclosure.

4. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of inaccurate or outdated information

• Withdraw consent for processing where applicable

5. Cookies

This website may use cookies to improve your browsing experience and analyse website traffic. You may adjust your browser settings to refuse cookies if you prefer.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Contact O-ZEN Cooling today — we’re always happy to help.
Areas We Serve: Empangeni · Richards Bay · Felixton · Mtunzini · Surrounds
WhatsApp / Call: 076 265 3953
Email: info@ozencooling.co.za
Website: www.ozencooling.co.za